Customer Sucess Lead
We at Lynks are currently searching for a motivated, ambitious, and entrepreneurial individual to take on the groundbreaking role of Customer Success Lead. This position offers an unparalleled opportunity to build our customer success function from the ground up. You will work directly with the leadership team, playing a pivotal role in fostering enduring relationships with our clients and driving our organization's growth and development. This role offers a broad scope for you to work on a range of tasks and projects, tailored to your individual skills and interests.
🪄 Responsibilities
As a Customer Success Lead, your duties will include, but not be limited to:
- Onboarding & Training: Design and implement effective onboarding processes to facilitate new customers’ rapid and effective engagement with our platform.
- Customer Retention: Actively reach out to existing customers to understand their needs, solve their problems, and transform them into brand advocates.
- Upsell & Cross-Sell: Recognize and capitalize on opportunities for upselling and cross-selling, collaborating with sales and marketing teams to realize these strategies.
- Customer Feedback Loop: Liaise with the product team to funnel customer feedback into the development cycle, ensuring that the product continually evolves to meet customer needs.
- Strategic Account Management: Develop and implement strategic account plans for high-value customers to understand and cater to their specific long-term needs.
- Support & Troubleshooting: Serve as the go-to person for customer issues, ensuring that their queries are resolved in a timely and satisfactory manner.
- KPIs and Reporting: Monitor customer engagement metrics, create regular reports for the leadership team, and continuously refine customer success strategies based on data-driven insights.
🔎 Requirements
- Entrepreneurial mindset with the ability to learn and perform quickly in a fast-paced environment.
- Excellent verbal and written communication skills in Swiss German and English.
- Strong interpersonal skills.
- Previous work experience in a fast-paced environment (e.g., startup, consultancy) and customer-facing role.
Bonus Points:
- Experience in eCommerce, B2B SaaS, or both, particularly serving SMEs
- A Bachelor’s or Master’s degree in a relevant field.
🔮 Benefits
- Take ownership and make an impact from day one.
- Work on diverse projects, custom-fit to your skills and interests.
- Exercise freedom in developing your own ideas and shaping your journey.
- Enjoy a remote-friendly and flexible work environment.
- Utilize a personal desk in our office at Zurich Kreuzplatz.
- Receive a fair and competitive compensation package
🚀 Our Background
Our innovative B2B software startup based in Zurich is committed to developing localized and more accessible eCommerce software solutions. We have a dedicated team in Switzerland and India working together to provide better support and quality of service to our customers. Our strong local presence enables us to better understand and respond to our customers' needs
